Return Policy
Kilt 4 Less
Return Policy
Your satisfaction matters to us. If your order isn't quite right, our team is here to make the return process clear, simple and straightforward.
Days to Return
Contact us within 30 days after receiving your order.
Original Condition
Items should be unworn, unused and returned in their original condition.
Contact Us Quickly
Need to change an order? Get in touch with us as soon as possible.
We're Here to Help
Our support team can guide you through the return process.
Our Return Window
We want every Kilt 4 Less purchase to be something you enjoy wearing. If you are not satisfied with your purchase, please contact our customer service team within 30 days of delivery to discuss your return.
Returned merchandise should be unworn, unused, clean and in its original condition. Where applicable, original tags and packaging should also be included.
Please remember: Always contact our team before sending a return. We will provide the appropriate instructions for your order.
Order Changes & Cancellations
Just placed your order and noticed something needs changing? Contact us as quickly as possible.
We can review requests involving sizes, colours, product selections or shipping information. However, once an order has entered production, packing or shipment, it may no longer be possible to make changes.
Helpful tip: Include your order number in every message so our team can locate your purchase quickly.
Custom & Made-to-Order Items
Certain Kilt 4 Less products may be made according to individual customer selections or measurements. These products can have different return conditions because they are prepared specifically for the customer.
Personalized, altered or custom-made items may not qualify for a change-of-mind return.
If your custom item arrives damaged, defective, incorrect or significantly different from what you ordered, please contact us. We will review the situation and work toward an appropriate solution.
When Can an Item Be Returned?
We may accept a return or replacement request when the following applies:
- You received the wrong product.
- The wrong size, colour or style was sent due to an error on our part.
- The product arrived damaged.
- The product has a manufacturing defect.
- The item is materially different from its description.
For damaged, defective or incorrect items, please send clear photographs so our team can properly review the issue.
Items We Cannot Accept
Some products or situations may not qualify for return. These can include:
- Requests made after the applicable return period.
- Items that have been worn or used.
- Items damaged through misuse or improper care.
- Products that have been altered after purchase.
- Personalized or custom-made products returned only because of a change of mind.
- Products specifically marked as final sale.
- Gift cards and other items identified as non-returnable on their product page.
How to Start a Return
Starting a return is simple. Please follow these steps before sending any product back to us.
Get in Touch
Email our customer service team and let us know that you would like to request a return.
Share Your Order Number
Provide your order number and the name or email address used during checkout.
Tell Us What Happened
Explain the reason for your return and let us know whether you prefer a refund or another resolution.
Send Photos If Needed
If your item is damaged, defective or incorrect, include clear photographs of the product.
Follow Our Instructions
Once your request has been reviewed, our team will provide the next steps for your return.
Return Authorization
Please do not send a product back without first contacting our customer service team.
If your return is approved and a physical return is required, we will provide the appropriate return address and instructions.
Important: Sending a package to an address that has not been provided by our team could delay the processing of your return.
Refunds
After an approved return has been received and inspected, we will review the item and notify you about the outcome.
Refund Method
Approved refunds are generally issued to the original payment method used for the order.
Processing Time
Once we process your refund, the time it takes to appear in your account may depend on your bank or payment provider.
Original shipping charges and other non-product charges may not be refundable unless the return resulted from an error on our part or applicable law requires otherwise.
Exchanges
Looking for a different size, colour or product? Contact our customer service team and tell us what you need.
Exchanges depend on product availability and the circumstances of your order.
If we sent you an incorrect or defective item, we will work with you to find an appropriate replacement or solution.
Frequently Asked Questions
How long do I have to request a return?
Please contact Kilt 4 Less within 30 days of receiving your order.
Can I return a custom-made kilt?
Custom and personalized products may have different return conditions. Please contact us if your item is defective, damaged or incorrect.
What if I received the wrong item?
Contact us as soon as possible with your order number and photographs of the item you received. Our team will review the issue and help you with the next step.
What if my order arrived damaged?
Please contact us with clear photos of the damaged product and packaging. We will review your request and provide further instructions.
Can I cancel my order?
Contact us immediately after placing your order. Cancellation may not be possible once production, packing or shipping has started.
How will I receive my refund?
Approved refunds are generally sent back to the original payment method. Your bank or payment provider may require additional processing time.
Need Help With a Return?
Our team is happy to help with questions about returns, exchanges, damaged products or refunds.
When contacting us, please include your order number so we can assist you as quickly as possible.
Contact Customer Support