Refund Policy
KILT 4 LESS
Return Policy
We want you to feel confident when shopping with Kilt 4 Less. This page explains our return, refund, exchange and order-resolution process.
On This Page
At Kilt 4 Less, we understand that sometimes a product may not be exactly what you expected. Our return policy is designed to make the process as clear and straightforward as possible.
Our Return Policy
Eligible products may normally be returned within 30 days of receiving your order.
Items should be returned in their original condition and should normally be unworn, unused and unwashed.
Please contact Kilt 4 Less before sending any product back so that our team can provide the correct return instructions.
How to Start a Return
To request a return, please contact our support team within the applicable return period.
Please provide:
- Your order number.
- The name of the product you want to return.
- The reason for your return.
- Photographs where necessary.
- Any additional information requested by our team.
Important: Please wait for return instructions before sending your package back to us.
Return Conditions
To help ensure a smooth return, products should normally meet these conditions:
- Unworn and unused.
- Unwashed and clean.
- Free from customer-caused damage.
- Original tags attached where applicable.
- Original packaging where possible.
- Proof of purchase available when requested.
A returned product that does not meet the applicable return requirements may not qualify for a refund.
Non-Returnable Products
Some products may have special restrictions because they are produced specifically for an individual customer.
Personalised Items
Products that have been personalised, customised or altered for a customer may not qualify for a standard return.
Made-to-Order
Items made specifically according to customer requirements may have different return conditions.
Clearance or final-sale products may also have separate restrictions where stated at the time of purchase.
Refunds
Once we receive your return, the product may be inspected to confirm that it meets the applicable return conditions.
Once your return has been approved, the refund will normally be issued to the original payment method.
The time taken for the funds to appear in your account depends on your payment provider or financial institution.
Refund timing: The refund processing date and the date funds appear in your account may be different.
Exchanges
If you need a different size or would prefer another available product, please contact us before returning your original item.
Size Exchange
Let our team know the size you require. Exchanges are subject to availability.
Product Exchange
If you prefer another product, our team can advise you on the available options.
Return Shipping
Return shipping arrangements may depend on the reason for your return and the circumstances of your order.
If you are returning an item because you changed your mind or selected an incorrect option, return shipping may be your responsibility unless otherwise stated.
If the item is damaged, defective or incorrect, please contact us before returning it.
Damaged or Incorrect Items
If your order arrives damaged, defective or different from the product you ordered, please contact us as soon as possible.
Please provide:
- Order number.
- Description of the issue.
- Clear photographs of the item.
- Photographs of the packaging where relevant.
- Tracking information where applicable.
Please contact us before returning a damaged or incorrect item. This allows our team to provide the correct instructions.
KILT 4 LESS SUPPORT
Need Help?
Our team is available to help with returns, exchanges, refunds, damaged items and order-related questions.
Please include your order number when contacting us.
support@kilt4less.comFAQ
Return Questions
How long do I have to return my item?
Eligible products may normally be returned within 30 days of receiving your order, subject to the applicable return conditions.
What condition should my returned item be in?
Products should normally be unworn, unused, unwashed and in their original condition, with applicable tags attached.
Do I need to contact you before returning an item?
Yes. Please contact Kilt 4 Less before sending your return so our team can review your request and provide the correct return instructions.
Can I return a personalised product?
Personalised, customised and made-to-order products may have different return conditions. Please contact us if you are unsure.
How will I receive my refund?
Approved refunds are normally issued to the original payment method used for the order.
What if my item arrives damaged?
Contact our support team as soon as possible with your order number and clear photographs showing the issue. We will review the matter and advise you on the next steps.
What if I received the wrong item?
Contact us with your order number and photographs of the product received. Our team will review the issue and provide the appropriate instructions.
Who pays the return shipping?
Return shipping arrangements can depend on the reason for the return. Please contact us before sending the package so we can advise you on the applicable process.
How long does a refund take?
After an approved refund is issued, the time required for funds to appear can depend on your bank, card issuer or payment provider.
How do I contact Kilt 4 Less?
You can contact our support team at support@kilt4less.com . Please include your order number and details of your request.