FAQs
Frequently Asked Questions
Everything you need to know about our products, sizing, payments, shipping, and returns.
Easy Ordering
Custom tailored Highland wear in simple steps.
UK Couriers
Fast delivery via Royal Mail, DPD & Evri.
15-Day Guarantee
100% secure payments & money-back guarantee.
7-Day Returns
Prompt replacement & exchange for damaged orders.
At Kilt 4 Less, we want your shopping experience to be clear and straightforward. Browse our categorized frequently asked questions below for quick assistance.
Orders & Sizing
How to place an order?
Choose the required custom option from the dropdown menu on the product page you want to buy, and click on the Add to Cart button. Then proceed to checkout, enter your Shipping Address, and next under Payment method add your Debit or Credit Card details and click Place Order.
Can I cancel a placed order?
Yes, you can cancel your order before it is shipped. You can inform us by email at support@kilt4less.uk.
Can I change the shipping address of an order?
Yes, you can change your shipping address anytime before your order has been dispatched.
Shipping & Delivery
Which platform do you use to ship orders?
We ship orders using premier and trusted courier partners:
Can I track my order?
Your order is sent to you with a trackable code. You can follow its transit status online. We also email the tracking link to you once your parcel has shipped.
Returns & Exchanges
Can I exchange my order?
Yes, you can exchange your placed order with another product, until your placed order has been shipped.
In what conditions can I return an order?
You can return an order if you received a damaged or incorrect product.
In how many days can I return my order?
You can return your order within 7 days of receiving it.
Payments & Refunds
What payment methods do you accept?
We accept Credit and Debit Card payments. You can pay securely through all major Debit/Credit Cards.
Do you refund shipping charges if I return an order?
We will refund shipping charges in specific circumstances, such as if your received order arrived completely damaged or if you cancelled your order before shipping.
What happens with a refund if my card is no longer in use?
We refund back to the same card you provided at checkout. If there is an issue with the card, please contact our support team via email.
What should I do if my refund is incorrect?
We are really sorry if we made a mistake with your refund. Please get in touch with our support team at support@kilt4less.uk and we will resolve it promptly.
Security & Support
Is your website secure?
Yes, we ensure the complete security of your personal and payment information. You can buy from us with full confidence. We also provide a 15-day money back guarantee.
Still Have Questions?
Our dedicated customer assistance team in London is ready to help you.
Contact Customer Support